Refund policy

We strictly uphold a no-return policy on tweezers and hair products due to sanitary reasons.

Rest assured that all tweezers undergo thorough inspection and testing before shipment.

In case of any return-related queries, please feel free to contact us at customerservice@kimajjs.com

Damages and issues: We request you to examine your order upon delivery and notify us without delay if you receive defective, damaged, or incorrect products. We will evaluate the issue and take appropriate action to rectify it.

Exceptions/non-returnable items: Please note that certain items, such as 'lash strips,' or hair may not be refunded unless they are defective or damaged. If you have any concerns or questions about your specific product, please reach out to us. We regret to inform you that we cannot accept returns on sale items or gift cards.

Exchanges: The quickest way to receive the product you seek is to initiate a return for the item you have received and place a separate order for the desired item.

Refunds: Upon receiving and inspecting your return, we will notify you whether we approve or deny your refund. In case of approval, we will process the refund to your original payment method. Please note that it may take some time for your bank or credit card company to process and credit the refund.